Why 0800 numbers are good for businesses

Why 0800 numbers are good small businesses.

Free phone numbers such as 0800 Numbers & 0800 Numbers can be used to receive calls into the business and are especially good for businesses who are in price sensitive markets such as Florists/Plumbers/Landscape gardeners/Locksmiths, etc.

Clearly, 0808 Numbers come with all of the standard features of Non-Geographic numbers such as call diversion to mobile and international numbers, so tradesmen (and tradeswomen!) who are often out and about can still take their 0800 calls with them onto their mobile phones so they never miss a call.

The free phone 0800 & 0808 numbers can be also used to make overseas international calls. All non geographic numbers can be use to route overseas calls. In this scenario the calls are made via an international gateway and then routed to various locations, overseas.

Non-geographic numbers are especially good for circumstances where a business may have to relocate or indeed call transfer the calls. In a UK based serviced office for instance, it may be possible to route the call to the Spanish office when employees in the UK office are simply not there.

0800 numbers also come complete with statistical information on the number of lost calls, number of unanswered calls and the Call Line identification (CLI) to find out where the clients are generally calling from.

It is also possible to have all of your calls recorded for the purposes of training and monitoring but at the same time to ensure rapid dispute resolution. If for instance, customers have asked for something in a certain size or colour

Additionally, it is also possible to have the caller announced to your operation before the call is taken so that it would greatly assist in knowing where the person has found your number and if you were advertising in various mediums all at the same time it will provide accurate online statistics.

Why 0800 numbers are good large businesses - Business Continuity & 0808 Numbers

0800 & 0808 numbers come with the inbuilt facility to re-divert the number instantly in a scenario where the underlying ISDN/PSTN is not functioning. This is great for times when disaster recovery/business continuity is needed.

All eggs in one basket

Often it has been written that to have an 0845/0808 Number is putting all of your eggs in one basket if the underlying carrier goes bust. Yes, that is correct but clearly if the company that is selecting the number chooses a reputable but stable company then this cannot possibly go wrong.

The company should aim to choose a company that mixes speed of response to customer service calls with the ability to port that number to another company should the company fail. Typically all 0800 number providers have a porting agreement with BT plc and some have agreements with Cable & Wireless or Kingston Communications for instance.

Most PLC’s operate with the understanding that they owe their shareholders a duty of care for business continuity planning and therefore Non-Geographic numbers can be a part of that plan, rather than a geographic number which is a single point of failure.