Predictive diallers used by the contact centre industry cause silent calls and companies can now be fined up to £2M.
Monday 31 January 2011
New rules from February 1st 2011 sees repeated silent calls abolished.
Predictive diallers used by the contact centre industry cause silent calls and companies can now be fined up to £2M.
Predictive diallers used by the contact centre industry cause silent calls and companies can now be fined up to £2M.
Sunday 30 January 2011
Ofcom aims to simply charging structures for Non-Geographic number ranges
Ofcom has announced that it intends to simplify the charge controls on all Non-Geograpgic number ranges, but these proposals may not come into effect for another 2 years, according to the telecoms industry regulator. These proposals are in response to consumer confusion on certain types of numbers and its aim is to attempt to improve consumer confidence when dialling certain numbers.
The principle change centres around the 08 number range. These numbers are currently labelled as Freephone numbers, but when called from a mobile phone network, they are classed as premium rate numbers with some networks charging as much as £2.50 / minute.
Freecall numbers such as Cable & Wireless 0500 numbers and 0808 business telephone numbers are also to be incorporated under these proposals.
The principle changes on numbers are as follows:-
01/02/03 – the first two are classified as geographic numbers and 03 number ranges are non-geographic number ranges but are linked to the geographic number ranges (01/02 number).
07 numbers – mobile rates;
0800 number – free to dial from landlines and mobile numbers and networks;
0842, 0843, 0844 and 0845 numbers and 0871, 0872 and 0873 - business rates, charged at lower cost; and
090/ 091/098 - premium rated numbers, these are a higher cost.
Ofcom has announced that it intends to simplify the charge controls on all Non-Geograpgic number ranges, but these proposals may not come into effect for another 2 years, according to the telecoms industry regulator. These proposals are in response to consumer confusion on certain types of numbers and its aim is to attempt to improve consumer confidence when dialling certain numbers.
The principle change centres around the 08 number range. These numbers are currently labelled as Freephone numbers, but when called from a mobile phone network, they are classed as premium rate numbers with some networks charging as much as £2.50 / minute.
Freecall numbers such as Cable & Wireless 0500 numbers and 0808 business telephone numbers are also to be incorporated under these proposals.
The principle changes on numbers are as follows:-
01/02/03 – the first two are classified as geographic numbers and 03 number ranges are non-geographic number ranges but are linked to the geographic number ranges (01/02 number).
07 numbers – mobile rates;
0800 number – free to dial from landlines and mobile numbers and networks;
0842, 0843, 0844 and 0845 numbers and 0871, 0872 and 0873 - business rates, charged at lower cost; and
090/ 091/098 - premium rated numbers, these are a higher cost.
Friday 28 January 2011
Leslie Ash's mobile telephone number is hacked - But what do they need with a spitting image puppet's phone content?
Thursday 27 January 2011
Wednesday 26 January 2011
Google makes telephone numbers non-geographical and permanent with Google Voice 26/1/11. Once you subscribe to this service your number will be into the search engines and people will never forget your number again - magic ! n
Tuesday 25 January 2011
Monday 24 January 2011
Non-Geographic Numbers unleashed with SIP -see our article @ http://ping.fm/BZIoz(SIP)-Over-PSTN-for-Number-Presentation&id=5732664
Lucky No. 7 - Cognitive psychologists state that using 'chunking' consumers are more likely to remember recurring patterns of numbers which is a good reason to purchase a memorable 0845 number for your business from http://ping.fm/bPILY
Friday 21 January 2011
Google drops video-conferencing protocol (H.264). This is a protocol for video so it looks like they want to take on Cisco in their own back yard - www.intelesis.co.uk/
Thursday 20 January 2011
Some guy called bill arthur louis philip louis sax-coburg is getting hitched this year and I get 11 days holiday - brilliant !
Wednesday 19 January 2011
Ofcom intends to protect the interests of smaller mobile communications providers - http://ping.fm/Tdt5j
Tuesday 18 January 2011
According to HR Magazine BT saves £2.2 million per year through home working and flexible working: http://ping.fm/f0Vzw